Policies

Bag Policy

Those attending events at The Devon will be permitted to carry clear tote no larger than 12” x 12” or a small clutch not to exceed 8’’x 10’’. All bags subject to search. Diaper bags (with child) and bags approved for medical needs will be permitted after search by security personnel. All other bags, backpacks, totes and coolers are strictly prohibited.

To present a safe event for everyone, jackets may be searched upon entry. If prohibited items are found, the item will be confiscated OR the guest may personally return it to their vehicle or otherwise dispose of the item away from the facility. The Devon does not check or otherwise safeguard personal belongings.

This bag policy is subject to change on a show by show basis dependent on security requirements. Please check the event details for any additional specific event restrictions.

Click to download our Clear Bag Policy.

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Child Ticket Requirement/Stroller Policy

Shows are all ages unless otherwise stated. Although the promoter of some shows may have a different policy, generally children under 2 years of age do not need a ticket. They are required to sit on the lap of the adult as to not interfere with someone else’s seat. No child under the age of 16 years old should be left at an event without a parent or guardian present. Umbrella-style strollers are allowed. Diaper bags are permitted with child.

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Rain Policy

All concerts are held rain or shine. Umbrellas are not permitted. Guests are encouraged to wear rain apparel and ponchos are available for purchase. Guests who hold lawn or terrace tickets are advised to bring a blanket. The Devon reserves the right to interrupt or delay any performance. Should we need to evacuate the facility for severe weather, updates will be posted to our social media sites. In the event that a performance/event can’t go on as scheduled, a make-up for the performance will be attempted.

For the safety of our guests, artists and team members, please note in the event of threatening weather (lightning, hail, high winds or very hard rain) we will evacuate the facility. We thank you for your cooperation and understanding during any evacuation.

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Refund/Resale Policy

Refunds are only available for events produced by The Devon in the case that an event is cancelled for any reason and is not able to be rescheduled to another date or time. If an event is rescheduled, tickets purchased for the original date are valid and will be honored. Line-ups are subject to change and refunds will be offered if the headliner for the event cancels for any reason. Otherwise, all ticket purchases are final.

Resale of tickets for events at The Devon will not be allowed and orders for tickets promoted by third party resellers/websites will be cancelled.

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Camera Policy

Camera policies vary from show to show.  Some artists allow personal cameras (point & shoot only) and cell phones.  We ask all guests to be courteous of other concert goers and refrain from blocking the views of others with your devices.

In some cases, the artist requests “no cameras.” No cameras of any type, including cell phones, may be used. Please check event details.

Unless authorized in advance, professional video and audio recording is prohibited. At no time are laser pointers allowed.

The Devon has the right to make the determination on all cameras on behalf of the artists and film or tape is subject to confiscation and becomes the property of the artist.

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Permitted Items/Food & Beverage Policy

You may bring standard sized camp chairs (no recliners, rockers, canopies, foot rests, love seats or couches), blankets (no larger than 5′ x 6′), binoculars (w/lenses no longer than 4″). Due to Illinois State Law and local ordinances, patrons may only drink those alcoholic beverages served on-site. The Devon reserves the right to refuse service to those guests who are, or appear to be, intoxicated. Alcohol is available for anyone 21+. In order to drink alcohol, you must show a current, valid federal/state ID (driver’s license, state ID, passport, etc.) as proof of age, and be wearing a wristband provided by The Devon. Patrons drinking without wristbands will be asked to leave. No other beverages or outside food are allowed in The Devon. Beer and wine sales end approximately 30 minutes prior to the end of the show.

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Prohibited Items

For the safety and security of all guests, the following items are NOT permitted:

Back Packs
Alcoholic Beverages
Animals (except for service animals)
Cans
Bottles
Personal beverage containers
Coolers
Outside Food or Beverage (except from our food trucks on site)
Tobacco products (smoking is not permitted on site, includes e-cigarettes)
Camera accessories (flash, zoom lenses, gimbals, etc.)
Professional Video cameras
Professional Recording devices
Fireworks
Laser pointers
Lawn/Beach or any chairs that don’t meet our guidelines listed above
Stadium seats
Skateboards
Bicycles
Picnic baskets
Strollers (other than umbrella-style)
Umbrellas
Aerosol cans
Weapons (including knives)
Firearms (unless permitted by applicable law)
Any other item deemed dangerous or inappropriate

Prohibited items subject to venue discretion and may vary for festivals and other select events. All carry-in items including appropriately sized bags/purses are subject to search. Be aware that added security measures may slow down entry so please allow sufficient time prior to your arrival.

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Concealed Handgun License Policy 

Under Illinois law, The Devon is classified as a government building, and pursuant to Illinois’ Concealed Carry Law restrictions, no firearms are permitted to be taken into The Devon.

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Smoking Policy

For the comfort of our guests, smoking/vaping is not permitted in any amphitheater seating area, restrooms, concourses or sidewalk areas.

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Re-Entry Policy

Guests choosing to exit the venue for any reason, may re-enter as long as they obtain a stamp from a guest services personnel member prior to exiting and will be required to show that stamp upon re-entry. All guests are subject to search upon re-entry.